We know where your memories are from the second your package leaves the doorstep. And we never lose sight of your order until it arrives safely back home to you. It’s our responsibility to monitor and care for your material and we take our job we take our job VERY seriously. That’s why we’ve decided to let you take a closer peek into another aspect of our process: Tracking.
Check out the video below of Anderson describing our tracking process. If you’d like to reach him personally, whether to ask a question or beg for the bloopers, you can find Anderson on Twitter at @AndersonSD.
Our tracking process begins right when you place your order online. Our site automatically generates a UPS shipping label, which can easily be printed and secured on your package. This label has a tracking code that is copied into our system, so we are able to fully track your material from the second it leaves your doorstep.
In route to our facility, UPS scans and records the barcode throughout all stops which ensures we know exactly where your package is at all times. Once your package arrives at our facility, we then check-in and inventory your material. If you missed our first installment of Take a Peek into Our Process, you can catch up and watch the video here: How We Check-In Orders.
When your order is checked-in, it is logged into our EssentialTracker, which is our internal tracking system. This system was built to monitor your order within our facility and to give our customers insight into which exact stage of our process their order is in. As your order moves throughout each stage of our 12-step EssentialTracker system, it is automatically updated in the status bar in your account. Updates are made in real-time, meaning you can log into your account at anytime to see the current status of your order.
So that’s our tracking process in a nutshell. Hope you’ve enjoyed it!
If you have any questions about tracking process or our service in general, feel free to contact our team at 888.333.2808 or find us on twitter at @ScanDigital. We’d be thrilled to hear from you!
Want to know how we do what we do? Stay tuned for the next installment of ‘Take a Peek into Our Process.’