Customer Testimonials: “Awesome customer service from start to finish.”

To assure we’re doing our job right, we follow up with every customer after their order is complete. If there’s ever any issue, we address it immediately. Most of the time however, we receive rave reports. On behalf of the ScanDigital team, I’d like to say “Thank You” to our amazing customers. We’re truly flattered to know you are happy and honored to have been trusted with your family’s precious memories. Please find a sampling of the testimonials below that we’ve recently received.

If you’d like to hear more from our customers, you are welcome to visit our Testimonial page. If you have any questions or would just like to chat, you can always find us here on Twitter and Facebook, by email at info@scandigital.com or by phone at 888.333.2808 if you have any questions or just want to chat!

“I had a great experience with Scan Digital and am VERY likely to use your services again.  My order was very complex and executed perfectly and was delivered by the promised date.” – Robbie, CA

“We were extremely pleased with your ScanDigital process and the wonderful outcome!!  The pictures were wonderful considering the age of the pictures and the wear and tear over the years.” – Paula, WA

“My pictures and VHS tape were returned to me in exactly the same condition they were sent. I feel like your employees took great care with my photos and VHS tape.” – Amy, IN

“Considering the care you take in processing and the fact that you accept photos in albums I think your prices are fair. The quality of your service matches the price and I feel that I got my money’s worth.” – Sami, British Columbia

“ScanDigital sends updates on arrival and progress and makes all information about my order available on my account information. Plus [they] put the photos online, send mailing labels and respond promptly! The updates reinforce [their] professionalism. Good job!” – Bo, FL

“I think your customer service has been phenomenal. You are like riding the Segway; you only have to “think” a question and the answer is almost immediately and warmly in your inbox. I am über satisfied with you!” – Diane, MO

“We have been pleased with the results each time [we’ve used ScanDigital’s services]. We appreciate your ability to follow special instructions such as only transferring a specific section of video. Shipping was simple and pricing is easy to figure out. I am sure we will use your service again!” – Lori, GA

“I was happy with the final product and think the restoration was really good.  I made calendars for holiday gifts with the images and everyone loved them.” – Shayna, OH

“I’m impressed with your interest and attention to making it all right. I really thank you for that, and I’ll be ScanDigital’s fan when it comes to recommending your service.” – Lorena, CA

“I would definitely use you guys again and have already recommended you to my friends. Your website and pricing are straightforward. When I called in with a question, I received a prompt callback. I like your online tracking system, which allows the customer to see the job in progress. And I like the packaging of the final delivery.” – Jaime, MD

“Awesome customer service from start to finish.” – Lisa, VA

“I am very satisfied with Scan Digital service.  I have used your service two times to convert some “priceless” family tapes and reels into DVDs.  Both times, I had excellent service and communication from your company.” – Carolyn, NJ

“I have used your services twice now and have been very satisfied both times. I have no complaints; you take care of everything and do a great job.  Each job, I put little notes in and your [technicians] follow them to a tee and then send everything back.” – Joyce, IL

“I am more than pleased with your service and your expertise. As you can imagine, I was reluctant to ship my negatives anywhere because after Katrina, they were all I had of my pictures. It has never been about just converting my negatives to digital. Your reps have always been good to keep informed every step of the way and I love how I can track my order through your website. I recommend you all of the time.” – Teresa, MS

“I was a little nervous about sending the only copies I had of the VHS tapes clear across the country. However, after one phone call about how to send the tapes, everything fell into place. (I was a little unsure about whether it was clear that I wanted one DVD per VHS tape.) I was kept informed by email that they had been received at your facility and was notified of how long it was expected to take, and also when the order was actually on it’s way back to me. Everything worked perfectly.” – Kathy, RI

“Your company was incredible! I wanted to have this particular photo printed on a canvas for my mom and I had a deadline. Your team was in touch with me every step of the way! They were able to expedite the entire process and the DVD they sent back was INCREDIBLE! I couldn’t believe how beautiful and vibrant our photo from at least 15 years ago was! I was able to print the picture for my mom and it proudly hangs in our family room – it would not have been possible without your company!” – Kelly, IL

“I would definitely recommend your service to my friends and family members.  I felt like the people working with my memories really cared.” – Della, IN

“I was so impressed with your service! I received an email immediately upon contacting you.  It explained your services in detail, what I needed to do to get my photos to you…everything I needed to know.  I heard from you when you received my photos, and how they would be handled.  As my project was finished, you let me know when I would receive it.  Your customer service and follow up was beyond expectations!” – Linda, IA

“I had a wonderful experience with Scan Digital!  I loved that they kept me up to date about how my order was coming along and I love the end product.  I like how the jackets were labeled with strips of the video so you could see what was on the tape.” – Sherri, NC

“The quality of your scans far exceeded my expectations.  Each and every scan had beautiful color and the resolution was great.  My family was very impressed with the quality of the family photo scans and enjoyed reliving some old times!  I cannot say enough how pleased I was with the scans” – Stephanie, CT

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