Every order is unique and personal and therefore must be handled accordingly. We have created an extremely efficient and rigid process to ensure your memories are safe and secure, but have left a little wiggle room for the benefit our customers. Our flexibility allows every order to be handled on an individual basis to cater to our customer's needs.
Bottom line: we go to great lengths to make sure you're happy and fully satisfied with every part of our process.
Need us to keep your organization in tact? No problem! Need your order sooner than our one week turnaround time? We will do our best to make it happen! Exceptional results hinge on good communication and we communicate with our customers throughout the process. When dealing with one of kind memories - it is just the right thing to do!
Here are typical requests our team is happy to accommodate:
File Formats: TIFF vs JPEG
Specific Album Labeling
Customer needs can clearly vary and we're happy to accommodate the best we can. We work with a full spectrum of customers, from professional photographers to amateur photographers. All have different concerns, but ultimately value their precious material. We want to deliver an end product that every customer is completely satisfied with, so we're happy to discuss your needs to resolve your concerns. ScanDigital is happy to fulfill most requests, so just ask!
By using ScanDigital's high quality service now, you will save time and effort in the long run. We understand the importance of making the decision to convert your memories to digital format and we guarantee that it will be done right. Transferring your archives exactly how you need through our proprietary process will save you time and energy in the future. There will be no need to have any part of your order re-done later. We simply make sure it is done right before we consider your order complete. Our willingness to work with customers is central to our mission to deliver the best and most user friendly customer experience possible, but don't take our word for it...
Our customer service team loves to speak with our customers to see how we can help. Give us a call at 1.888.333.2808.
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Business Hours (Eastern):
Monday - Friday: 9 AM - 4:30 PM
Saturday & Sunday: Closed
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
"Your customer service representatives deserve recognition. I called to inquire as to the status of the images as they were needed to finish a book for our parents 40th wedding anniversary in early August. His name escapes me, but the person who answered my call looked into the issue for me, promised that the images would be finished immediately, and promised to have them delivered by week s end at no extra charge for the shipping. All of which he did. The images themselves are great and I am sure that the book will be a big hit. Not to mention the fact that the images, some of which were more than 45 years old, will now be digitally available for the happy couple of 40 years in an entirely new medium that they are just now embracing. We will use your company again and would recommend you to others."
- Stuart New York, NY July 2010 -
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!