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Internal Tracking

  • All materials are inventoried and tracked from start to finish

  • 100% Transparency - track each step from your account console

  • Automated email alerts notify you during our process

  • Our industry leading tracking system keeps your mind at ease

Your memories are important to you and they're important to us. That is why we developed a tracking system with unprecedented insights into our process. Whether you are having photos, slides or negatives converted to digital or film and video cassettes transferred to digital, we provide real time tracking for each step of the ScanDigital process. We built our EssentialTracker system to better inform our customers of the exact stage of their order and provide unprecedented transparency into our process. We spent countless hours developing our proprietary system to ensure the safe-activity of your precious memories throughout every step of our process.

Upon arrival all packages are scanned and marked as received in our system. Be sure to use our generated shipping label with barcode displayed so that your package can be scanned as received when it first arrives. Once opened, we inventory your materials and catalogue the contents of your package in our system. We also make note of special instructions for the technicians, as a way to offer our customers a more customized and flexible service. Any organization that you have provided is maintained and we go to great lengths to be sure we deliver your new digital memories in a manner that mirrors the originals. Once inventoried, packages are stored in sealed, labeled containers while in the queue for scanning. Below, you can see our EssentialTracker System and how our remaining steps are outlined. All materials are subject to multiple Quality Checks throughout our process

The EssentialTracker System allows for flawless internal tracking and complete transparency for our customers. We can locate your package from start to finish, whether the order is on a truck with UPS or in our state of the art facility. Additionally, you will receive email alerts each step of the way, allowing you to rest easy knowing that your most treasured photographs are in good hands. Status information can be found once logged into your account or call our customer service team at 1.888.333.2808 and we can look up that information for you.

Security with Scandigital's Essential Tracker


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Call us
Phone: 1.888.333.2808
Local: 1.317.863.3986

Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Sunday: Closed

Your memories are safe

Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door

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We scan by hand

To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.

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"Just this afternoon, I was in Target, and a man was asking the clerk in the photo department if they would scan about 700 photos for him. The reply was "no." I had my ScanDigital disc with me, making a few photos to reference for a "digital" project. I turned around, gave him the 1 minute sell job on your company, and he recorded your info. The people I have talked to inside your company were great -- thorough, clear, and "positive" (not in a sappy way). Their demeanor, in tandem with your website and customer feedback made me comfortable with trusting my 40+ year old slides and photos with your company. Happy to say that with your help, I got my Mom to cry on Christmas morning. I had used your work to help with a photo book of our family, and she was deeply touched. So, technically and all that other stuff you likely know how good you are, but, since I am not super technical, I will focus on what you allow me to do, and that is to create something I wanted to do, but couldn't have done without you. I will use your service again (another project in the works), and I have recommended ScanDigital to family, friends, and strangers."
- Kambia - Los Angeles, CA - January 2008 -

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