Your memories are important to you and they're important to us. That is why we developed a tracking system with unprecedented insights into our process. Whether you are having photos, slides or negatives converted to digital or film and video cassettes transferred to digital, we provide real time tracking for each step of the ScanDigital process. We built our EssentialTracker system to better inform our customers of the exact stage of their order and provide unprecedented transparency into our process. We spent countless hours developing our proprietary system to ensure the safe-activity of your precious memories throughout every step of our process.
Upon arrival all packages are scanned and marked as received in our system. Be sure to use our generated shipping label with barcode displayed so that your package can be scanned as received when it first arrives. Once opened, we inventory your materials and catalogue the contents of your package in our system. We also make note of special instructions for the technicians, as a way to offer our customers a more customized and flexible service. Any organization that you have provided is maintained and we go to great lengths to be sure we deliver your new digital memories in a manner that mirrors the originals. Once inventoried, packages are stored in sealed, labeled containers while in the queue for scanning. Below, you can see our EssentialTracker System and how our remaining steps are outlined. All materials are subject to multiple Quality Checks throughout our process
The EssentialTracker System allows for flawless internal tracking and complete transparency for our customers. We can locate your package from start to finish, whether the order is on a truck with UPS or in our state of the art facility. Additionally, you will receive email alerts each step of the way, allowing you to rest easy knowing that your most treasured photographs are in good hands. Status information can be found once logged into your account or call our customer service team at 1.888.333.2808 and we can look up that information for you.
Security with Scandigital's Essential Tracker
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Business Hours (Eastern):
Monday - Friday: 9 AM - 4:30 PM
Saturday & Sunday: Closed
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
"Your customer service representatives deserve recognition. I called to inquire as to the status of the images as they were needed to finish a book for our parents 40th wedding anniversary in early August. His name escapes me, but the person who answered my call looked into the issue for me, promised that the images would be finished immediately, and promised to have them delivered by week s end at no extra charge for the shipping. All of which he did. The images themselves are great and I am sure that the book will be a big hit. Not to mention the fact that the images, some of which were more than 45 years old, will now be digitally available for the happy couple of 40 years in an entirely new medium that they are just now embracing. We will use your company again and would recommend you to others."
- Stuart New York, NY July 2010 -
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!