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How Your Information is Used
Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance: We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with any orders that you have placed with us. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. No other use of your financial information will be made except to satisfy any law, regulation, governmental request, or judicial order. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
Website Visitor/User Data
a) We collect personal information which may include but is not limited to the your name, mailing address, phone number, email address, cookies, IP logs, and other information (collectively "Personal Information"), you provide that is required to process your order or respond to a request. When you place an order with us, we will also collect payment information which is necessary to fulfill your order. If you fill out a Contact Us form or email us, we will use that information to respond to your request. Your Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with any legal processes and/or law enforcement requests, or in order to conduct any business as we, in our sole subjective discretion, deem reasonable.
b) We collect and store Personal Information automatically and in the aggregate. We use the information that we collect to provide and maintain the Website as we deem appropriate in our sole discretion. When you visit the Website, we may store some or all of the following: the IP address from which you access the Website, the date and time, the IP address of the web site from which you linked to the Website, the name of the file or words you searched on our website, items clicked on a page, the browser and operating system used. This information is used to measure the number of visitors to the various sections of our site and identify system performance.
Use of Demographic Information
Disclosure to Governmental Entities
ScanDigital may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of ScanDigital.com or other visitors to the site or users of the Services. Also, your contact information may be passed on to a third party in the event of a merger, acquisition, consolidation, divestiture, or a bankruptcy of ScanDigital.
We use Persistent Cookies to gain aggregate metrics on site usage to understand how people are using the site and how we can make it better. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Website may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser options for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service or browser provider.
We use web metrics services to track activity on the Website. We use this information to help us develop the Website, analyze patterns of usage, and to make the Website more useful. This information is not used for associating search terms or patterns of site navigation with individual users.
We do not knowingly allow any visitors or users under the age of fourteen (14) to use or otherwise access to the Website. We do not wish to collect any Personal Information (or any information at all) from any persons under 14 years old. If you are under 14 years old, you may not use the Website.
Please note that data that is transported over an open network, such as the Internet or e-mail, may be accessible to anybody. We cannot guarantee the confidentiality of any communication or material transmitted via such open networks. When disclosing any personal information via an open network, you should remain mindful of the fact that it is potentially accessible to others, and consequently, can be collected and used by others without your consent. Your data may be lost during transmission or may be accessed by unauthorized parties. We do not accept any liability for direct or indirect losses as regards the security of your Personal Information or data during its transfer via Internet. Please use other means of communication if you think this is necessary or prudent for security reasons.
In order to ensure security and protection of collected information, all employees are aware of our security policy and practices. Web security is constantly reviewed. ScanDigital has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our secure servers. Access to the information is limited and only obtained through usernames and passwords. Any loss, misuse, or alteration of information is prohibited followed by appropriate action and termination of employee.
External Site Links
ScanDigital may link to websites created and maintained by public and private organizations which may include or offer third party products or services. When you access a linked site you may be disclosing private information. It is your responsibility to keep such information private and confidential. These third party sites have separate and independent privacy policies. ScanDigital does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website and does not have responsibility or liability for the content and activities of these linked sites. If you click a link to an outside website, such as Facebook or YouTube, you will leave the Website and are subject to the privacy and security policies of the owners/sponsors of the outside website. ScanDigital cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website. ScanDigital is not responsible for transmissions users receive from linked websites.
Social Media Sites and You
While ScanDigital may link to or otherwise utilize social media sites (e.g. Facebook, Twitter, Pinterest) in order to share information and engage with the public, we do not collect Personal Information through those sites without your consent. In addition, we also do not use Personal Information made available by the user to these third-party sites without the user's consent.
ScanDigital will not willfully or intentionally link to any website that exhibits hate, bias, or discrimination. ScanDigital reserves the right to deny or remove any link that contains misleading information or unsubstantiated claims, or is determined to be in conflict with ScanDigital's mission or policies. We seek to protect the integrity of our site at all times and welcome any feedback.
Consent and Opt Out
680 Knox Street
Torrance, CA 90502
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Local Phone: 310.341.0172
Business Hours (Pacific):
Monday - Friday: 8AM - 6PM
Saturday: 10AM - 5PM
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
"Awesome company! Great customer service! Very happy with [the] DVD conversions! Keep up the good work!"
- Cynthia from El Paso, TX (July 2012) -
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!