We reach out to all of our customers after the completion of their order because we care. It also helps us to ensure we're doing our job right. If there's ever any issue, we address it immediately. Most of the time however, we receive rave reports.
“You provided us with excellent communication through e-mail and everything was handled very professionally. The web site was very easy to navigate and all information was covered very clearly. The return shipment of our original VHS tapes was very carefully packaged and we loved our new DVDs. (you have my permission to use any of this information WITHOUT my full name attached. :)”
Wendy I. from Gilbert, AZ (October 2013)
“I really appreciate your careful, professional service! ”
Naurine L. from Northfield, MN (October 2013)
“This was so easy for us...now we can watch these movies we haven't seen in years!”
Sherry S. from Piedmont, AL (April 2014)
AL, HI and International Region
“Fantastic job. I'm a digital archivist and do digitization at work frequently so I understand entirely the effort that goes into scanning and digitization. (We don't have VHS digitization capabilities where I work so I was so thankful to have found your website (and the groupon!)) My only minor (minor minor minor!) issue (I wouldn't even call it an issue, just maybe a note for next time) is that the scanning barcodes were placed over the original labels of the tape, making some words unreadable and the scanning barcodes cannot be removed now. Maybe avoid covering words in the future? There was plenty of blank space on the label to cover instead). ”
Taryn D. from British Co, Canada (March 2014)
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Business Hours (Eastern):
Monday - Friday: 9 AM - 6 PM
Saturday: 10AM - 4PM
Your memories are safe
Through our integration with UPS and our world class EssentialTracker system for internal tracking, your order is carefully monitored from door to door
We scan by hand
To ensure the highest quality and to protect every image, we will never use an auto-feeder to process your materials.
"I was happy with my purchases. I was hesitant to mail my items so far but was happy to be able to confirm when it was received and the progress of the order. My questions were answered promptly and clearly as well. The good customer service was a big part of the transaction for me!"
- Nancy from Ontario, Canada (March 2012) -
Preserve your favorite vacation memories. You will love reliving your travel adventures on DVD!